Terms & Conditions

 

 

 

Supervising our Deliveries:

 

Our Local Supervisors issue every Walker with a map containing a set number of streets the walker must cover in one shift.

Walkers do not get more Flyers than they need for a single shift reducing the likelihood any printed materials will be discarded.

Each walker has to complete their Map in a shift, date, time stamp and sign off that it is true and correct before they are paid.

Because we only allow walkers a certain number of Households per shift we know exactly where they should be at anytime and when they should arrive at the pick up point marked on their map of streets.

Drops can be monitored on a Street level during distribution. The Supervisor does spot checks to make sure walkers are where they should be during the shift.

 

 

Types of Jobs:

 

BizflyerExpress.com.au offers different types of flyer campaigns for various types of campaign needs. All descriptions pertain to time frames once Invoices have been paid and Flyers have been received into the facility.

 

• Express: Urgent and time sensitive Flyer Campaigns requiring a scheduled completion within 3 weeks

• Standard: Flyer Campaigns that commence within 2 weeks

• Standby: Affordable Flyer Campaigns with no specified time frames. Standby Campaigns will be scheduled as suburb runs are filled. Standby

                   campaigns may be completed within 3 – 5 months of payment, or longer if client is looking for a more affordable rate.

• Stand Alone: Flyer Campaigns delivered on their own, with no other advertising material.

• Subscription: Clients requiring a continuous flyer campaign with recurring invoices

• Expiration: Flyer Campaigns pertaining to material with printed expiration dates.

 

* Clients must make clear to BizflyerExpress.com.au any printed expiration dates. Printed expiration dates must be marked on Invoice in order to be considered in scheduling.

 

All jobs are taken with intention to deliver within time frames, BizflyerExpress.com.au is not liable for any deliveries not made within time frames due to unforeseen circumstances.  Inclement weather, unimpeded access, safety issues and health issues, “no advertising material”, full letterboxes are a few examples.

 

BizflyerExpress.com.au does however, take all complaints seriously and will offer any valid complaint a choice of credit solution to rectify any issues.  Please see complaints and solutions for following procedures.

 

 

Your Flyers:

 

Dropping off your flyers:

All material must be delivered to one of our premises, no later than three days prior to the start date. When booking a distribution date, please allow +/- 3 days for any unforeseeable delay.

 

All material must be bundled in quantities of XXX or XXXX. BizFlyerExpress.com.au may charge a bundling fee in order to ensure the correct amount of assignment of flyers. All boxes regarding delivery material must be clearly marked to BizFlyerExpress.com.au with the flyer campaign’s invoice #. BizflyerExpress.com.au does not take responsibility for Flyers that we are unable to identify if flyer campaigns are booked by a third party or on behalf of another business or person.

 

Graphics and Marketing:

BizflyerExpress.com.au is available to offer graphic and marketing services regarding your flyer delivery.

 

If the client chooses not to pursue internal graphic and marketing services, BizFlyerExpress.com.au does not guarantee the satisfaction and/or outcome of any delivery campaign.

 

In the case that a client has pursued internal graphic and marketing and is not satisfied with the outcome of the delivery and marketing campaign, BizflyerExpress.com.au will address the complaint as outlined by complaints and solutions sections.

 

Storage:

 

BizflyerExpress.com.au retains the right to recycle any flyers left in the facility 30 days after the completion of a flyer campaign.  Any flyers pre-delivered to the facility prior to payment of invoice pertaining to a specific flyer will incur a storage fee.

 

Any flyers standing in the shed that pertain to subscription campaigns that have not fulfilled payment on an outstanding invoice will incur a storage fee.

 

All outstanding fees and invoices pertaining to any deliveries or storage must be paid before the release of any remaining flyers to the client. Otherwise, BizflyerExpress.com.au reserves the right to remove and recycle inactive flyers.

 

 

Complaints:

 

Unlike many other flyer delivery services, BizflyerExpress.com.au takes all complaints seriously. We subcontract work to Local Supervisors who subcontract and supervise our walkers to deliver your flyer campaigns. We do not outsource any of our deliveries. When complaints are made, any walker invoices involved with the details of the complaint will be in dispute until a full investigation can be made. If it is found that a subcontractor has not completed the job they were subcontracted to do, or has done the job incorrectly, their invoice and contract will be cancelled.

 

Complaints must be received within 7 days of distribution date by completion of official document provided by the Head Office. Given that complaint is received in the specified time frame, BizflyerExpress.com.au will undertake the following steps to investigate the claim:

 

- Dispatch supervisor to the street the complaint was received

- Obtain independent eyewitnesses

- Reply with audit report on

- Manger will assess report and respond to client with the choice of solution

 

BizflyerExpress.com.au will not release any propriety information to satisfy a customer complaint.

 

If BizflyerExpress.com.au finds that the complaint is entitled to a solution, BizFlyerExpress.com.au will offer two credit solutions for the customer to choose from. BizflyerExpress.com.au reserves the right to have the appropriate amount of time to formulate and execute any solutions provided.

 

 

Solutions:

 

BizFlyerExpress.com.au aims to rectify any valid complaint. If your complaint is deemed valid by a BizFlyerExpress.com.au Manager, you will be offered two solutions to choose from. Any flyer campaigns that have commenced are not entitled to any refunds, whole or partial.

 

Any flyer Campaign that has not started can be requested to be cancelled at least 1 week prior to scheduled commencement. Any cancellation requests will incur a 30% cancellation fee. This fee is a genuine pre-estimate of damages incurred by cancellation of your flyer campaign.  This fee considers office time with sales, distribution, customer service, rescheduling, communication with local sheds and managers for receiving and retrieval of flyers, paperwork and account processing fees, as well communication to business that are scheduled to be distributed with your flyer campaign.  Refunds will be processed in 28 days of Head Office approval date.

 

 

Communication with Head Office:

 

The BizflyerExpress.com.au Head office takes all orders in good faith. All work is subcontracted to our Self Employed Local Supervisors and individual Walkers. We do not outsource any of our work. Therefore, please understand that because Head Office is not directly on the field, it may take time to receive any requested information.

Please allow at least 5-7 business days to retrieve any requested information from our local supervisors.

 

Your cooperation in correspondence with the head office is appreciated, as the Head Office will always strive to respond to each valid request. Your patience and understanding will be well received and will allow the head office to obtain information, proceed with investigations, or formulate solutions in a much more efficient and timely manner.

 

As the Head Office is not directly on the delivery field we need your patience and cooperation to gather any an all information necessary to report back to you.

 

BizflyerExpress.com.au reserves the right to update or modify Terms and Conditions at anytime. Such altered conditions shall apply to all orders accepted by BizFlyerExpress.com.au after notification by BizflyerExpress.com.au to the customer of the revised conditions.

 

Updates:

 

General updates on the progress of your flyer campaign may be requested via email from the portal on our website.

 

Any Standard and Standby Flyer campaigns will be addressed and responded to on a fortnightly basis. Any other requests will be responded to once all relevant material pertaining to the customer’s request has been obtained.

 

Customers are not entitled to a refund or solution to a complaint if BizFlyerExpress.com.au is unable to provide an update within intended or expected time frames. We accept all jobs in good faith and subcontract them to our local supervisors. We require at least 5 business days to obtain requested information. Please understand that your requests are all received and you will be contacted once information has been made available.

 

Unless the customer has purchased an VIP Express Delivery, with jobs pertaining to specific time frames, BizFlyerExpress.com.au does not release intended scheduled campaign dates.

 

Customers requiring more immediate customer support may upgrade their flyer campaign.

 

 

 

​BizFlyerExpress.com.auABN 97 641 041 108